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Guest Services

Towne Mall Management Office:

(270) 737-1617

The Towne Mall Management Office is located adjacent to Belk. Representatives may be reached from 8:00am-5:00pm Monday through Friday.

If you need assistance outside of office hours, please contact Security at (270) 769-8422.


We're Here to Serve You! In addition to a wonderful selection of stores you will find amenities and services to make your visit a pleasure. The Mall Management Office offers these amenities:

  • Directions and Store Information

  • Program and Event Information


Contact Security at (270) 769-8422 for the following services:

  • Lost and Found

  • Security Assistance


Stroller Rental

Strollers are available for rental at the SmartCarte unit just inside the Mall entrance on the JC Penney side of the Mall.  


Towne Mall Security Team

Our security team is here to help. Security monitors the center seven days a week, and enforces our code of conduct so everyone can enjoy their shopping experience. Please call on them whenever you need assistance at (270) 769-8422.

Employment Opportunities

Looking for a job? Visit the jobs listing page to view opportunities available with Towne Mall stores. 

Mall Walkers

A walk through the mall may do more good than you ever imagined. Walking is one of the best workout choices for all around health and fitness. Mall walking offers the same health benefits as walking outdoors, without the heat and humidity of summer or the cold and snow of winter.

Mall doors open at 9:00 am Monday thru Saturday and at 11:00 am on Sunday. Exercise can fit into everyone's busy schedule.

Walking 2 ½ laps inside the mall equals 1 mile.

In the event of inclement weather, please enter the mall through the Food Court entrance.

Did you know...

Walking is one of the best workout choices for all around health and fitness.
A 150 lb. person can burn up to 350 calories walking briskly for one hour
at 4 mph. Walking can lower blood pressure and help raise levels of high
density lipoprotein (HDL) - the "good" Cholesterol. Walking can
strengthen bones and help prevent osteoporosis. Walking can lower blood
sugar and insulin levels, reducing the risk of diabetes.


Our Mall Management Office offers the following services:

  • Mall event information
  • Directions and store information
  • Lost and Found
  • Security Assistance  
  • Community Room Rental for business meetings, classes, seminars and more.


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Get your fashion fix

From fresh new looks to classic styles, our stores have it all. Check out our directory to find your favorite stores, dining and more.

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Find yourself a great deal

If you're looking to save big time on your favorite brands and the latest styles, you've come to the right place. Find the perfect sale for your style today.

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Make every trip an event

Great shopping and dining is just the beginning. Check out our list of events to find the perfect addition to your shopping expedition.

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